FAQs

Does the sign get hot? Is it safe to leave on overnight?

No, LED technology generates minimal heat, so it's safe to leave on for hours or overnight.

How is it installed? Do I need to drill into the wall?

No drilling needed. The sign comes with a pre-installed hanging system; just use screws or adhesive hooks, and setup takes only a few minutes.

What power supply does it use? Will it work in my country?

It includes a 12V adapter that automatically matches your region's plug type (US/UK/EU/AU) based on your shipping address, so no extra adapter is needed.

Can I use this sign outdoors?

The standard version is for indoor use only. For a waterproof outdoor version, contact support@neoncheer.com for guidance.

Can I use it in my car?

Yes, only with a 12V power source; never use a 24V port. If you're installing it in a vehicle, contact support@neoncheer.com before ordering for proper guidance.

How long does production and shipping take?

2 to 3 business days for production (each sign is made to order), plus 7 to 10 business days for worldwide tracked shipping.

Can I order a custom logo or club not listed on the site?

Yes, send your request to support@neoncheer.com for a free design mockup with unlimited revisions before production begins.

What's your return policy?

Returns are accepted within 30 days for unused items in original condition. Since each sign is custom-made, we only accept returns for defects or shipping damage, not change-of-mind.